HardwareJet.com is a Division of Nivindel, LLC.
These terms and conditions ("Agreement") apply to your purchase of computer products ("Product") sold in the United States by the Nivindel, LLC entity named on the invoice. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify HardwareJet.com immediately and return your purchase pursuant to the HardwareJet.com Return Policy. If returned, Product(s) must remain in the boxes in which they were shipped.
THIS AGREEMENT SHALL APPLY UNLESS YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH HARDWAREJET.COM, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN.
1. Payment Terms, Orders, Quotes, Interest
Payment terms are within HardwareJet.com's sole discretion, and, unless otherwise agreed to by HardwareJet.com, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. We accept purchase orders from federal, state, city agencies and qualified educational institutions. HardwareJet.com may invoice parts and/or shipping of an order separately. Your order is subject to cancellation by HardwareJet.com, at HardwareJet.com's sole discretion. Unless you and HardwareJet.com have agreed to a different discount, HardwareJet.com's standard pricing policy is in effect. HardwareJet.com is not responsible for pricing, typographical, or other errors, in any offer by HardwareJet.com and reserves the right to cancel any orders resulting from such errors.
2. Shipping Charges, Taxes, Title, Risk of Loss
Shipping and handling are additional unless otherwise expressly indicated at the time of sale in writing. Loss or damage that occurs during shipping by a carrier selected by HardwareJet.com is HardwareJet.com's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify HardwareJet.com within 10 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide HardwareJet.com with a valid and correct tax exemption certificate applicable to your purchase of Product, you are responsible for sales and other taxes associated with the order. Shipping dates and charges are estimates only.
If Customer receives damaged Product, please refuse the shipment upon original delivery attempt. If damaged products are accepted from the carrier, the problem should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify HardwareJet.com immediately. Timely receipt of this information is necessary for HardwareJet.com to arrange a carrier inspection and pick up of damaged Product.
3. Return Policies, Exchanges
Product that you purchase directly from HardwareJet.com may be returned or exchanged only in accordance with HardwareJet.com's return policy in effect on the date of the invoice or acknowledgement. You must contact us directly before you attempt to return Product to obtain a Return Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, as well as shipping and handling fees for returning or exchanging Product. Additional fees may apply.
If you fail to follow the return or exchange instructions and policies provided by HardwareJet.com, HardwareJet.com is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. The customer is responsible for the original shipping charges (including any optional expedite fees), return shipping charges and any bank charges associated with sending a refund to your bank account. In addition, a restocking fee of 20% or $20.00 (whichever is greater) will apply. Any product you wish to return for any other reason must be reported within 14 days from the date of purchase to get a refund. No items for return will be accepted later than 14 days after a Return Authorization Number has been issued.
We will only accept non-defective product for a period of 21 days from the invoice date. You must contact us directly before you attempt to return Product to obtain a Return Authorization Number for you to include with your return. No items will be accepted and/or processed without a Return Authorization Number.
NO REFUNDS PROVIDED FOR ANY PRODUCT AFTER 21 DAYS FROM INVOICE DATE -- SAME PRODUCT EXCHANGE ONLY.
4. Defective Items Shipped to Destinations within the United States of America
If a part which was shipped to a destination within the United States of America is proven to be defective within 90 days of purchase, a replacement will be sent in exchange at no charge. In addition, we will e-mail you a return shipping label for the return of the defective part at no additional charge.
5. Defective Items Shipped to International Destinations
If a part which was shipped to any destination outside of the United States of America is proven to be defective within 90 days of purchase, a replacement will be sent in exchange. For international orders, HardwareJet.com cannot send advanced replacements. The defective item must be received by HardwareJet.com prior to sending a replacement. You are responsible for risk of loss, as well as shipping, handling fees, taxes, duties, and tariffs associated with returning the defective Product and also associated with the shipment of the replacement Product. Additional fees may apply.
6. Testing of Defective Returns
All products returned as defective will be tested by HardwareJet.com and if the part is functioning within the manufacturer's specifications, the returned item will NOT be deemed defective. If the part is not deemed defective by HardwareJet.com, the product will be handled as a return. Please refer to section ‘3. Return Policies, Exchanges’; additional fees will apply including, but not limited to, the shipment fees back to HardwareJet.com and the shipment of the replacement unit to the customer. An email notice will be sent in this circumstance.
7. Product Information
Parts may be new, equivalent-to-new, refurbished or reconditioned. HardwareJet.com will ship Product that have the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The product descriptions and images may not represent the actual item.
All refurbished or reconditioned products come with a 90-day product replacement limited warranty.
This limited warranty does not cover:
• Product with missing or altered serial numbers
• Opened software
• Product for which HardwareJet.com has not received payment
• External causes such as accident, abuse, or electrical power problems
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM REGION TO REGION. HARDWAREJET.COM'S RESPONSIBILITY FOR DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT OF PRODUCT AS SET FORTH IN THIS STATEMENT.
In addition, a manufacturer's warranty, which could be longer than 90 days, may be available and may have differing limitations.
THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF MONTANA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT IN FLATHEAD COUNTY, MONTANA AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN FLATHEAD COUNTY, MONTANA AND SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING.
This document was last modified October 17th, 2014