Name: Nuance Recognizer Tier 2-2nd Language
Brand: Cisco
Availability: InStock

Cisco CVP-NU-RC-T2-2L Nuance Recognizer Tier 2-2nd Language

The Cisco CVP-NU-RC-T2-2L Nuance Recognizer Tier 2 - 2nd Language module adds advanced speech recognition capabilities to Cisco Unified Customer Voice Portal (CVP) environments. Designed for contact centers that need high accuracy in a secondary lang... Read More

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Manufacturer: Cisco
Model or Part: CVP-NU-RC-T2-2L
Condition: New
Weight: 1.00lb

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Description

Overview
The Cisco CVP-NU-RC-T2-2L Nuance Recognizer Tier 2 - 2nd Language module adds advanced speech recognition capabilities to Cisco Unified Customer Voice Portal (CVP) environments. Designed for contact centers that need high accuracy in a secondary language, this module enables real-time transcription and natural language understanding for multilingual callers. It integrates seamlessly with existing Cisco CVP deployments, delivering faster call routing, improved self-service options, and a more personalized customer experience.

Key Features

Supports a second language with Tier 2 accuracy and confidence scoring
Optimized for low latency processing in high-volume call centers
Easy integration with Cisco CVP via standard APIs and configuration tools
Scalable licensing model to match growing call volumes
Built-in noise reduction and echo cancellation for clearer recognition
Regular language model updates from Nuance to keep vocabulary current

Technical Specifications

Manufacturer: Cisco
Model/Part Number: CVP-NU-RC-T2-2L
Supported OS: Cisco Unified CVP 11.x and later
Processor: Dedicated DSP optimized for speech decoding
Memory: Minimum 4 GB RAM, 20 GB storage for language packs
Network Interface: 10/100/1000 Ethernet
Power: 100-240 V AC, 50/60 Hz
Compliance: FCC Part 15, CE, RoHS

Applications

Multilingual self-service menus that guide callers in their preferred language
Real-time transcription for quality monitoring and analytics
Voice-enabled IVR flows that reduce agent handling time
Integration with CRM systems to capture spoken data in multiple languages
Support for outbound voice campaigns that require accurate language recognition

By adding the Cisco Nuance Recognizer Tier 2 - 2nd Language module, organizations can expand their reach to a broader customer base, improve first-call resolution rates, and lower operational costs while maintaining the high reliability that Cisco CVP is known for.