Name: Nuance Recognizer Tier 2-2nd Language Hb
Brand: Cisco
Availability: InStock

Cisco CVP-NU-RC-T2-2LH Nuance Recognizer Tier 2-2nd Language Hb

The Cisco Nuance Recognizer Tier 2-2nd Language Hb (model CVP-NU-RC-T2-2LH) is a high performance speech recognition engine designed for enterprise contact centers that need accurate, real-time transcription in a second language. Integrated with Cisc... Read More

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Manufacturer: Cisco
Model or Part: CVP-NU-RC-T2-2LH
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Weight: 1.00lb

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Description

Overview
The Cisco Nuance Recognizer Tier 2-2nd Language Hb (model CVP-NU-RC-T2-2LH) is a high performance speech recognition engine designed for enterprise contact centers that need accurate, real-time transcription in a second language. Integrated with Cisco Unified Communications solutions, this module adds robust natural language processing capabilities, enabling agents to capture and analyze customer interactions with precision and speed.

Key Features

Supports dual language recognition with Tier 2 accuracy for the secondary language
Real-time transcription with low latency for live call monitoring
Seamless integration with Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
Scalable architecture that can be deployed in virtual or physical environments
Advanced noise reduction and speaker diarization for clearer results
Customizable vocabularies and language models to match industry terminology
Comprehensive analytics API for reporting and quality management

Technical Specifications

Model/Part Number: CVP-NU-RC-T2-2LH
Processor: Multi-core x86_64 compatible
Memory: Minimum 8 GB RAM, 64 GB recommended
Storage: 200 GB SSD minimum for language packs and logs
Operating System: Linux (CentOS 7 or later) or Cisco Unified OS
Network: 1 Gbps Ethernet, support for IPv4 and IPv6
Supported secondary languages: up to 12 languages, configurable per deployment
Audio input format: 8 kHz to 48 kHz, 16 bit PCM, mono or stereo
Latency: < 200 ms average for live transcription

Applications
The Nuance Recognizer Tier 2-2nd Language Hb is ideal for:

Multilingual contact centers that serve customers in both primary and secondary languages
Quality assurance teams that need accurate transcripts for compliance and training
Real-time sentiment analysis and keyword spotting across languages
Voice-enabled self service portals that require bilingual support
Speech analytics platforms that aggregate data from diverse language sources

By deploying this Cisco solution, organizations can improve agent productivity, enhance customer satisfaction, and gain deeper insight into multilingual interactions while maintaining a scalable and reliable infrastructure.