Name: Magic on Hold, On Hold Music System
Brand: Avaya
Price: 99.95 USD
Availability: InStock

Avaya 407988500 Magic on Hold, On Hold Music System

The Avaya Magic on Hold solution (part number 407988500) delivers a professional and engaging on hold experience for callers. Designed for Avaya communication platforms, this product lets you replace generic hold music with branded audio, promotional... Read More

price

$99.95

In Stock: 5
Manufacturer: Avaya
Model or Part: 407988500
Condition: New
Weight: 1.00lb
Dimensions: 10.00in x 10.00in x 6.00in

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Product Information

Item Condition

New - Sealed or Open Box Condition
Excellent - Almost-New, Missing Original Packaging
Refurbished - Seller Refurbished, Good Condition, Previously Used Item

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Description

Overview

Key Features

Customizable audio playlists - upload music, messages or advertisements in common formats
Seamless integration with Avaya Aura, Avaya IP Office and other Avaya telephony systems
Dynamic call progress announcements and estimated wait times
Support for multiple languages and regional accents
Easy web based administration interface for real time updates
High reliability with failover to default hold music if custom content is unavailable

Technical Specifications

Model/Part Number: 407988500
Compatible with Avaya Aura Communication Manager, Avaya IP Office, Avaya Session Border Controller
Audio file formats: WAV, MP3, WMA (up to 48 kHz, 16 bit)
Maximum simultaneous hold streams: 500
Network requirements: TCP/IP, 10/100 Ethernet
Power: 48 VDC (PoE optional)
Operating temperature: 0 to 40 degrees Celsius
Dimensions: 4.5 x 7.5 x 1.5 inches (HxWxD)

Applications

Magic on Hold is ideal for call centers, customer service desks, sales hotlines and any organization that wants to turn wait time into a branding opportunity. Use it to play product updates, compliance messages, or soothing music that reduces caller frustration and improves perceived service quality. The solution also supports outbound campaigns by inserting targeted promotions during hold periods, making every call a chance to engage and inform your audience.