Name: Magic on Hold
Brand: Avaya
Price: 373.95 USD
Availability: InStock

Avaya 700427503 Magic on Hold

Avaya Magic on Hold (part number 700427503) is a powerful on hold solution that transforms idle call time into an engaging experience. Designed for Avaya communication platforms, this software module lets you play custom audio, music, or announcement... Read More

price

$373.95

In Stock: 1
Manufacturer: Avaya
Model or Part: 700427503
Condition: New
Weight: 1.00lb

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Product Information

Item Condition

New - Sealed or Open Box Condition
Excellent - Almost-New, Missing Original Packaging
Refurbished - Seller Refurbished, Good Condition, Previously Used Item

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Description

Overview
Avaya Magic on Hold (part number 700427503) is a powerful on hold solution that transforms idle call time into an engaging experience. Designed for Avaya communication platforms, this software module lets you play custom audio, music, or announcements while callers wait, helping to reinforce brand identity and improve customer satisfaction.

Key Features

Customizable audio playlists and promotional messages
Seamless integration with Avaya call processing and contact center applications
Real-time volume control and fade-in/fade-out for smooth transitions
Support for multiple languages and regional accents
Low impact on system resources for reliable performance
Easy administration through Avaya System Manager or web-based interface

Technical Specifications

Compatible with Avaya Aura® Communication Manager versions 7.0 and higher
File format support: WAV, MP3, and AIFF (16-bit PCM recommended)
Maximum playlist length: 10,000 tracks
Audio sample rates: 8 kHz to 48 kHz
Operating temperature: 0 to 40 degrees Celsius
Power requirements: standard server power supply (no additional hardware needed)

Applications
Magic on Hold is ideal for:

Corporate call centers that want to deliver branding messages while callers wait
Customer support lines that need to provide useful information or FAQs during hold periods
Sales teams that wish to play product highlights or special offers to prospective customers
Enterprises seeking to reduce perceived wait times and improve overall caller experience

By turning idle time into a strategic communication channel, Avaya Magic on Hold helps businesses maintain a professional image, promote services, and keep callers informed and satisfied.