Name: Mnt Nuance Recognizer Tier 2-2nd Language
Brand: Cisco
Availability: InStock

Cisco CVP-NU-RC-T2-2-MN Mnt Nuance Recognizer Tier 2-2nd Language

The Cisco Mnt Nuance Recognizer Tier 2-2nd Language (model CVP-NU-RC-T2-2-MN) is a powerful speech recognition engine designed to add a second language capability to Cisco contact center solutions. It enables real-time transcription and natural langu... Read More

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Manufacturer: Cisco
Model or Part: CVP-NU-RC-T2-2-MN
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Weight: 1.00lb

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Description

Overview
The Cisco Mnt Nuance Recognizer Tier 2-2nd Language (model CVP-NU-RC-T2-2-MN) is a powerful speech recognition engine designed to add a second language capability to Cisco contact center solutions. It enables real-time transcription and natural language processing for Tier 2 support agents, improving call handling efficiency and customer satisfaction. This module integrates seamlessly with Cisco Unified Customer Voice Portal (CVP) and provides high accuracy recognition for a wide range of accents and dialects.

Key Features

Support for a second language with Tier 2 level accuracy
Real-time speech-to-text conversion for live calls
Optimized for Cisco CVP environments and easy to install
Scalable licensing to match call volume growth
Low latency processing to maintain natural conversation flow
Built-in noise suppression for noisy call center environments

Technical Specifications

Model/Part Number: CVP-NU-RC-T2-2-MN
Compatible with Cisco Unified CVP version 12.5 and later
Processor: Multi-core DSP optimized for speech algorithms
Memory requirement: Minimum 4 GB RAM
Storage: 2 GB flash for language models and updates
Network interface: Ethernet 10/100/1000
Supported languages: Primary language plus one additional Tier 2 language
Operating temperature: 0 to 40 degrees Celsius
Power: 100 to 240 V AC, 50/60 Hz

Applications
The Mnt Nuance Recognizer Tier 2-2nd Language is ideal for contact centers that need bilingual support without compromising call quality. It is used for:

Customer service hotlines that serve multilingual regions
Technical support desks requiring accurate transcription of complex queries
Sales and marketing campaigns targeting a second language demographic
Compliance monitoring where accurate speech capture is mandatory
Integration with analytics platforms to derive insights from spoken interactions

By deploying this Cisco recognizer, organizations can reduce average handling time, increase first-call resolution rates, and deliver a more personalized experience to customers speaking the secondary language.